Terms of service
Terms of Service
Effective Date: March 2026
These Terms of Service ("Terms") govern your use of the Wholesale Plant Shop website and services.
By accessing or using our website, creating an account, or placing an order, you agree to these Terms.
If you do not agree with these Terms, you should not use our website.
1. About Us
This website is operated by:
Wholesale Plant Shop Ltd
33 Admirals Yard
Low Road
Hunslet
Leeds
LS10 1AE
United Kingdom
Email: hello@wholesaleplantshop.co.uk
Wholesale Plant Shop operates a business-to-business wholesale plant marketplace connecting retailers, landscapers, garden centres and other trade buyers with plant growers, wholesalers and suppliers.
2. Eligibility
Our services are intended for business customers and trade buyers.
By using this website you confirm that:
- You are at least 18 years old
- You are purchasing for business or professional purposes
- Any information you provide is accurate and complete
We reserve the right to refuse service or terminate accounts where we believe these conditions are not met.
3. Account Registration
Certain features of the website require you to create an account.
When registering an account you agree to:
- Provide accurate and current information
- Keep your login credentials secure
- Be responsible for all activity carried out through your account
Wholesale Plant Shop Ltd is not responsible for unauthorised access to your account resulting from failure to safeguard your login details.
We reserve the right to suspend or terminate accounts where misuse is suspected.
4. Marketplace Model
Wholesale Plant Shop operates a multi-supplier marketplace platform.
This means:
- Some products sold through our website are supplied by third-party sellers
- Wholesale Plant Shop acts as the platform operator facilitating transactions
Where products are supplied by third-party sellers:
- The seller is responsible for product supply and fulfilment
- The seller is responsible for product descriptions and product information
- The seller is responsible for compliance with applicable regulations
Wholesale Plant Shop may facilitate payment and order processing but may not be the direct supplier of every product listed.
5. Product Information
We aim to ensure all product information is accurate.
However:
- Product images may be representative only
- Plant sizes, shapes and colours may vary due to natural variation
- Availability may change due to seasonal or supply conditions
We reserve the right to correct errors in product descriptions, pricing or availability.
6. Orders
When placing an order through our website:
- You are making an offer to purchase products
- Orders are subject to acceptance and availability
We reserve the right to:
- Reject orders
- Limit order quantities
- Cancel orders where pricing errors or supply issues occur
If an order cannot be fulfilled, we will notify you and provide a refund where payment has been taken.
7. Pricing and Payment
All prices displayed on the website may be shown exclusive of VAT unless otherwise stated.
Prices may change without notice.
Payment must be made at the time of order unless alternative payment terms have been agreed.
We may use third-party payment providers to process payments securely.
8. Delivery
Delivery times are estimates and may vary depending on supplier location, stock availability and courier performance.
Delivery services may be fulfilled by:
- Wholesale Plant Shop
- Third-party suppliers
- External logistics partners
We are not responsible for delays caused by circumstances beyond our reasonable control.
9. Returns and Refunds
Due to the perishable nature of plants, returns may be limited.
If a product arrives damaged or incorrect, you must notify us within a reasonable period after delivery.
Where appropriate we may:
- Arrange a replacement
- Issue a refund
- Work with the supplier to resolve the issue
Additional details may be outlined in our Returns Policy.
10. Intellectual Property
All content on this website including:
- Text
- Graphics
- Logos
- Images
- Website design
is the property of Wholesale Plant Shop Ltd or its licensors unless otherwise stated.
You may not reproduce, copy or distribute website content without prior written permission.
Where suppliers upload product images or descriptions, they confirm that they have the legal right to use that content.
11. Acceptable Use
Users must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to systems
- Upload malicious software
- Interfere with the website’s operation
- Misuse marketplace features
We reserve the right to suspend access for users who violate these rules.
12. Limitation of Liability
To the fullest extent permitted by law, Wholesale Plant Shop Ltd shall not be liable for:
- Indirect or consequential losses
- Loss of profits or business opportunities
- Delays caused by suppliers or delivery partners
Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.
13. Third-Party Suppliers
Where products are supplied by third-party sellers:
- The supplier is responsible for the product
- The supplier is responsible for fulfilment and product compliance
Wholesale Plant Shop provides the platform but does not guarantee the performance of third-party suppliers.
14. Website Availability
We aim to keep the website available at all times.
However, we do not guarantee uninterrupted access and may suspend services temporarily for:
- Maintenance
- Security updates
- System improvements
15. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on this page with an updated effective date.
Continued use of the website after updates indicates acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.
17. Contact
For enquiries relating to these Terms, please contact:
Wholesale Plant Shop Ltd
33 Admirals Yard
Low Road
Hunslet
Leeds
LS10 1AE
United Kingdom