Shipping policy
Shipping Policy
Effective Date: March 2026
This Shipping Policy explains how orders placed through Wholesale Plant Shop are processed and delivered.
1. About Wholesale Plant Shop
Wholesale Plant Shop Ltd operates a business-to-business plant marketplace connecting retailers, landscapers, garden centres and trade buyers with growers and plant suppliers.
Orders placed through our platform may be fulfilled by:
- Wholesale Plant Shop Ltd
- Third-party suppliers and growers
- Logistics and fulfilment partners
Because our platform connects multiple suppliers, delivery arrangements may vary depending on the products ordered and the supplier fulfilling the order.
2. Order Processing
Orders are typically processed once payment has been successfully received.
Processing times may vary depending on:
- Product availability
- Supplier location
- Seasonal demand
- Order size
Where products are supplied by third-party suppliers, orders are forwarded to the relevant supplier for fulfilment.
3. Dispatch Times
Dispatch times may vary between suppliers.
Typical dispatch timeframes may include:
- Standard dispatch: 2–5 working days
- Grower dispatch: 3–7 working days
- Large or palletised orders: may require additional processing time
Where longer lead times apply, this will normally be indicated on the product listing.
4. Delivery Methods
Orders may be delivered using different logistics methods depending on the size and type of products ordered.
Delivery methods may include:
- Parcel courier services
- Pallet deliveries
- Nursery transport
- Direct grower dispatch
Some plant orders may be delivered via specialist horticultural transport networks.
5. Delivery Areas
Wholesale Plant Shop primarily delivers within the United Kingdom.
Some suppliers may also offer delivery to:
- Northern Ireland
- The Republic of Ireland
- Selected European destinations
Delivery availability will depend on supplier capabilities and plant health regulations.
6. Delivery Times
Estimated delivery times will vary depending on:
- Supplier location
- Delivery method
- Order size
- Seasonal demand
Typical delivery times once dispatched are:
- Courier deliveries: 1–3 working days
- Pallet deliveries: 2–5 working days
- Direct nursery transport: 2–7 working days
Delivery times are estimates and cannot always be guaranteed.
7. Split Shipments
As Wholesale Plant Shop operates a multi-supplier marketplace, orders containing products from multiple suppliers may arrive in separate deliveries.
This allows suppliers to dispatch products directly from their own nursery or warehouse.
8. Delivery Responsibility
Once an order has been dispatched, responsibility for delivery is transferred to the courier or logistics provider.
However, if there are delivery issues, customers should contact us at:
hello@wholesaleplantshop.co.uk
and we will assist in resolving the issue with the supplier or delivery partner.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us as soon as possible.
When reporting an issue, please include:
- Order number
- Description of the issue
- Photographs of the affected products (if applicable)
We will work with the relevant supplier to resolve the issue as quickly as possible.
10. Perishable Products
Plants are living products and may vary naturally in:
- Size
- Shape
- Colour
- Growth stage
These variations do not normally constitute a fault.
Customers should ensure plants are unpacked promptly and cared for appropriately upon delivery.
11. Delivery Delays
While we aim to deliver orders promptly, delays may occur due to circumstances outside our control, including:
- Weather conditions
- Courier delays
- Seasonal demand
- Supply chain disruptions
Wholesale Plant Shop Ltd cannot guarantee delivery dates.
12. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at the time of ordering.
Wholesale Plant Shop Ltd cannot be responsible for delivery issues resulting from incorrect address details.
Additional delivery charges may apply if orders need to be redirected or reshipped.
13. Contact
If you have questions about delivery or shipping, please contact:
Wholesale Plant Shop Ltd
33 Admirals Yard
Low Road
Hunslet
Leeds
LS10 1AE
United Kingdom