Privacy policy
Privacy Policy
Effective Date: March 2026
1. Introduction
Wholesale Plant Shop Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal data.
This privacy policy explains how we collect, use, store and protect your personal data when you:
- Visit our website
- Create an account
- Purchase products
- Register as a supplier or seller
- Contact us
- Use our supplier portal or marketplace services
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Company Details
Wholesale Plant Shop Ltd
33 Admirals Yard
Low Road
Hunslet
Leeds
LS10 1AE
United Kingdom
Email: hello@wholesaleplantshop.co.uk
Wholesale Plant Shop Ltd is the data controller responsible for your personal data.
3. What Personal Data We Collect
We may collect the following types of personal data.
Identity Information
- First name
- Last name
- Company name
- Job title
Contact Information
- Email address
- Telephone number
- Billing address
- Delivery address
Account Information
- Login credentials
- Account preferences
- Order history
- Account activity
Business Information
Where you register as a trade customer or supplier we may collect:
- Business registration details
- VAT numbers
- Company addresses
- Trade verification information
Payment Information
Payment information is processed securely by third-party payment providers. We do not store full payment card details.
Technical Data
When you use our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Website interaction data
Marketing Data
- Email marketing preferences
- Subscription status
- Engagement with newsletters or promotions
4. How We Collect Your Data
We collect personal data in several ways including:
- When you place an order
- When you create an account
- When you contact us
- When you register as a supplier or marketplace seller
- When you subscribe to marketing communications
- Through cookies and analytics tools on our website
5. How We Use Your Personal Data
We only use personal data when we have a lawful basis to do so.
To Process Orders
We use personal data to:
- Process orders
- Deliver products
- Provide order updates
- Manage payments and refunds
Legal basis: Contract
To Manage Customer Accounts
We use personal data to:
- Create and manage accounts
- Provide access to trade pricing
- Provide access to the supplier portal
Legal basis: Contract
To Communicate With You
We may contact you to:
- Respond to enquiries
- Provide support
- Send service updates
Legal basis: Legitimate interest
Marketing Communications
With your consent we may send:
- Product updates
- Promotions
- Industry news
- Wholesale plant availability updates
You can unsubscribe from marketing emails at any time.
Legal basis: Consent
To Improve Our Website
We use analytics data to:
- Improve website performance
- Understand user behaviour
- Optimise product listings and services
Legal basis: Legitimate interest
Fraud Prevention and Security
We may process personal data to:
- Detect fraudulent activity
- Protect our platform and users
- Maintain system security
Legal basis: Legitimate interest
6. Marketplace and Supplier Data
Wholesale Plant Shop operates a multi-supplier marketplace platform where products may be supplied by third-party growers, wholesalers, or distributors.
If you register as a supplier or marketplace seller, we may process additional information including:
- Supplier contact details
- Business information
- Product listings
- Product images and descriptions
- Sales performance data
This information is used to:
- Operate the Wholesale Plant Shop marketplace
- Manage supplier accounts
- Facilitate orders between buyers and suppliers
- Maintain platform functionality and integrity
7. Sharing Your Data
We only share personal data where necessary to provide our services or where required by law.
Marketplace Suppliers and Fulfilment Partners
When you place an order for products supplied by a third-party supplier on our platform, we may share relevant order information with that supplier so they can fulfil your order.
Information shared may include:
- Customer name
- Business name
- Delivery address
- Contact details
- Order details
- Delivery instructions where provided
Suppliers receive this information solely for the purpose of:
- Processing and fulfilling your order
- Arranging delivery
- Providing order-related customer service
Suppliers are required to handle personal data in accordance with applicable data protection laws.
Once order information has been shared with a supplier for fulfilment purposes, that supplier may act as an independent data controller in relation to the personal data they receive.
Payment Providers
To process payments securely, we may share transaction information with third-party payment processors.
These providers process payments securely and we do not store full payment card details.
Delivery and Logistics Providers
We may share delivery details with courier and logistics providers in order to deliver products to you.
Information shared may include:
- Name
- Delivery address
- Contact details
- Order reference information
Technology and Platform Providers
We use trusted third-party providers to operate our website and services, including:
- E-commerce platform providers
- Website hosting providers
- Email marketing platforms
- Analytics providers
- Customer support tools
These providers process data only on our behalf under appropriate contractual safeguards.
Professional Advisers
We may share data with professional advisers such as:
- Accountants
- Legal advisers
- Insurers
where required for compliance, legal, or financial purposes.
Legal Requirements
We may disclose personal data if required to do so by law or where necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or misuse of our platform
- Protect the safety of users
No Sale of Personal Data
Wholesale Plant Shop Ltd does not sell personal data to third parties.
8. International Data Transfers
Some service providers we use may process personal data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place such as:
- Standard contractual clauses
- Adequacy decisions recognised by the UK government
9. Data Retention
We retain personal data only for as long as necessary.
Typical retention periods include:
- Customer accounts: while the account remains active
- Order records: up to 7 years for accounting and tax purposes
- Supplier data: while the supplier account remains active
- Marketing data: until consent is withdrawn
10. Your Data Protection Rights
Under UK GDPR you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Object to certain data uses
- Request data portability
To exercise these rights please contact:
hello@wholesaleplantshop.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
11. Cookies
Our website uses cookies to improve website functionality and user experience.
Cookies may be used to:
- Enable essential website functionality
- Remember user preferences
- Analyse website traffic
- Support marketing activities
You can manage cookie settings through your browser.
More details are provided in our Cookie Policy.
12. Data Security
We take appropriate technical and organisational measures to protect personal data including:
- Secure servers
- Encrypted website connections (HTTPS)
- Access controls
- Monitoring and security procedures
However, no internet transmission is completely secure and users should take appropriate precautions when sharing information online.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites. Users should review the privacy policies of those websites before submitting personal data.
14. Children's Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal data from individuals under the age of 18.
15. Changes to This Privacy Policy
We may update this privacy policy from time to time.
Any updates will be posted on this page with a revised effective date.
16. Contact
If you have any questions about this privacy policy or how we process personal data, please contact:
Wholesale Plant Shop Ltd
33 Admirals Yard
Low Road
Hunslet
Leeds
LS10 1AE
United Kingdom