The marketplace provides two upload methods:

• Method 1: Upload one product CSV file with image URLs included in the spreadsheet.
• Method 2: Upload a product CSV file, image ZIP file and image CSV file separately.

You can upload a maximum of 500 rows at a time, including product variants.

Before uploading:

• Download the example files from the upload page
• Use the correct CSV format
• Complete all required fields
• Check pricing, stock quantities and SKUs carefully
• Make sure product tags and collections follow the agreed marketplace format
• Save your spreadsheet as a .csv file

Method 1 is the quickest option if your product images are already hosted online.

With this method, you upload one product CSV file and include image URLs directly inside the spreadsheet.

Best for:

• Sellers with images already hosted online
• Sellers exporting products from Shopify, WooCommerce or another ecommerce platform
• Smaller or simpler uploads

Uploading with Method 1:

1. Click Upload CSV
2. Select your completed product CSV file
3. Click Validate
4. Fix any errors shown by the system
5. Click Submit

Method 2 is used when you want to upload image files directly instead of using image URLs.

With this method, you upload three files:

1. Product CSV file
2. Image ZIP file
3. Image CSV file

Best for:

• Sellers who do not have hosted image URLs
• Large product catalogues
• Uploads with several product images
• Suppliers exporting product data and images separately

Uploading with Method 2:

1. Click Upload Product CSV
2. Upload your completed product CSV file
3. Click Upload Image ZIP
4. Upload your ZIP file containing the images
5. Click Upload Image CSV
6. Upload the image CSV file that links products to image filenames
7. Click Validate
8. Fix any errors shown by the system
9. Click Submit

When using Method 2:

• Images must be in .jpg format
• Image names must not be numbers only
• Every image listed in the image CSV must be included in the ZIP file
• The image folder name and ZIP file name must match

Variants are used when one product has multiple options, such as different sizes, colours or pack quantities.

Variants of the same product should share the same Unique ID, but have different option values, SKUs, stock quantities or prices where required.

Product tags are very important. They help the marketplace display your products in the correct collections, filters, search results and product recommendations.

Before uploading your full product range, we will agree the exact tags and collection names to use.

Examples of tags may include:

• Pot size
• Plant type
• Indoor or outdoor
• Rare plants
• Fast dispatch
• Peat free

Where possible, complete the product SEO fields in the CSV.

Product Meta Title: Keep under 60 characters. Include the product name and key detail.

Product Meta Description: Keep under 120 characters. Include the main selling point, size or product type.

For new sellers, we recommend uploading around 10 products first.

This allows us to review:

• CSV formatting
• Product titles
• Descriptions
• Images
• Variants
• Tags
• Collections

Once the first upload has been checked, larger product uploads can be completed more confidently.

If you have any issues with your bulk upload, please send us:

• Your product CSV file
• Your image CSV file, if using Method 2
• A screenshot of any validation errors
• A short explanation of which upload method you are using

We can then help check the file and advise what needs changing.