Wholesale Plant Shop Ltd – Supplier Agreement

1. Introduction

This Supplier Agreement (“Agreement”) governs the relationship between Wholesale Plant Shop Ltd (“we”, “us”, “our”, “the Platform”) and any business supplier (“Supplier”, “you”, “your”) who registers to list products for sale through the Wholesale Plant Shop Supplier Portal.

By creating a supplier account, uploading products, or fulfilling orders placed through the platform, you agree to be bound by this Agreement and all policies referenced within it.

These policies include but are not limited to:

• Supplier Listing & Image Policy
• Product Compliance Policy
• Supplier Fulfilment & Service Level Agreement
• Fees & Payment Policy

Together these documents form the Wholesale Plant Shop Supplier Terms. If you do not agree to these Terms, you must not use the Supplier Portal.

2. Marketplace Status

Wholesale Plant Shop Ltd operates as a marketplace platform connecting suppliers with customers.

Wholesale Plant Shop Ltd does not manufacture, own, store, or control supplier products unless explicitly agreed otherwise.

Suppliers remain solely responsible for:

• The products they list
• Product quality and safety
• Order fulfilment and dispatch
• Product legality and regulatory compliance

Wholesale Plant Shop Ltd acts only as a sales and marketing platform and is not responsible for supplier products.

3. Supplier Eligibility

To use the Supplier Portal, suppliers must:

• Be a legally registered business
• Provide accurate business details
• Comply with applicable laws and regulations
• Have the legal right to sell the products listed

Wholesale Plant Shop Ltd reserves the right to approve or reject supplier applications at its sole discretion.

4. Supplier Accounts

Suppliers must create and maintain an account within the Supplier Portal.

Suppliers are responsible for:

• Maintaining accurate account information
• Protecting login credentials
• Ensuring authorised use of their account

Suppliers are responsible for all activity conducted through their account.
Wholesale Plant Shop Ltd reserves the right to suspend or terminate accounts where misuse or policy breaches occur.

5. Product Listings

Suppliers may upload products for sale through the Supplier Portal.

Suppliers must ensure that:

• Product titles and descriptions are accurate
• Images accurately represent the product
• Pricing is correct
• Stock levels are kept up to date
• Dispatch times are accurate

Suppliers must not list products that are:

• Illegal
• Counterfeit
• Unsafe
• Misleading or falsely advertised
• Infringing on intellectual property rights

Wholesale Plant Shop Ltd reserves the right to:

• Edit listings for formatting or categorisation
• Remove listings
• Reject product submissions

6. Stock Accuracy

Suppliers must maintain accurate stock levels at all times and must not accept orders for products that are unavailable.

Repeated order cancellations due to inaccurate stock levels may result in:

• Listing removal
• Supplier suspension
• Account termination

7. Order Fulfilment

Suppliers are responsible for fulfilling orders placed through the platform.

Suppliers must:

• Dispatch orders within the timeframe stated on the product listing
• Package goods appropriately
• Provide tracking information where available
• Ensure goods arrive in acceptable condition

Failure to meet fulfilment requirements may result in:

• Order cancellation
• Refunds issued to customers
• Suspension of supplier access

8. Returns and Customer Issues

Suppliers must comply with UK consumer protection legislation including:

• Consumer Rights Act 2015
• Consumer Contracts Regulations

Suppliers must cooperate in resolving:

• Delivery problems
• Damaged goods
• Product defects
• Return requests

Wholesale Plant Shop Ltd reserves the right to issue refunds or replacements to maintain customer service standards. Where refunds arise due to supplier error, the cost may be deducted from supplier payments.

9. Product Safety and Compliance

Suppliers confirm that all products supplied through the platform:

• Meet applicable safety standards
• Comply with UK regulatory requirements
• Are correctly labelled where required
• Are legally permitted for sale

Suppliers are solely responsible for regulatory compliance.

Where plants are supplied, suppliers must comply with:

• UK Plant Passport regulations
• Plant health legislation
• Biosecurity requirements

10. Product Liability

Suppliers accept full responsibility for the safety and performance of their products.

Suppliers agree to indemnify and hold harmless Wholesale Plant Shop Ltd,
its directors, employees, and partners against claims relating to:

• Product defects
• Safety issues
• Injury or property damage caused by products
• Regulatory breaches
• Product recalls

Wholesale Plant Shop Ltd accepts no liability for supplier products.

11. Intellectual Property

Suppliers confirm that all content submitted to the platform, including images, text, logos, and other materials, is legally owned or authorised for use.

Suppliers must not upload content that infringes third-party intellectual property rights.

12. Copyright and Image Liability

Suppliers accept full legal responsibility for any copyright or intellectual property infringement arising from content they upload.

Suppliers agree to indemnify Wholesale Plant Shop Ltd against:

• Copyright claims
• Trademark claims
• Intellectual property disputes
• Legal costs and damages

Wholesale Plant Shop Ltd may immediately remove infringing content without prior notice.
Where legal claims arise from supplier content, the supplier remains solely responsible.

13. Platform Rights Over Listings

Wholesale Plant Shop Ltd reserves the right to:

• Modify listings for formatting or SEO purposes
• Re-categorise products
• Remove listings that breach policies
• Suspend supplier accounts where necessary

14. Fees and Payments

Wholesale Plant Shop Ltd may charge:

• Commission on sales
• Platform fees
• Transaction fees

Details of fees and payment schedules are outlined in the Supplier Fees & Payment Policy.

Supplier payments may be adjusted to account for:

• Refunds
• Chargebacks
• Disputes
• Applicable platform fees

15. Payment Holds

Wholesale Plant Shop Ltd reserves the right to temporarily withhold supplier payments where:

• Disputes exist
• Fraud is suspected
• Excessive refunds occur
• Legal investigations are ongoing

16. Insurance

Suppliers may be required to maintain appropriate product liability insurance covering the products supplied through the platform.

Suppliers may be required to provide proof of insurance upon request.

17. Suspension or Termination

Wholesale Plant Shop Ltd reserves the right to suspend or terminate supplier accounts where:

• These Terms are breached
• Product quality is unacceptable
• Customer complaints are excessive
• Regulatory compliance issues arise

Suppliers may terminate their participation by providing written notice.

18. Confidentiality

Suppliers must not disclose confidential information relating to:

• Wholesale Plant Shop Ltd business operations
• Platform systems
• Customer data
• Pricing structures

19. Data Protection

Suppliers must comply with UK GDPR and applicable data protection laws when handling customer information.

Suppliers must not use customer data obtained through the platform for independent marketing purposes.

20. Changes to Terms

Wholesale Plant Shop Ltd reserves the right to update these Terms and Conditions at any time.

Suppliers will be notified of significant changes via the Supplier Portal or email.
Continued use of the platform constitutes acceptance of the updated terms.

21. Governing Law

This Agreement is governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any queries relating to this Agreement, please contact Wholesale Plant Shop Ltd via email at hello@wholesaleplantshop.co.uk

Wholesale Plant Shop Ltd – Supplier Listing & Image Policy

1. Introduction

This Supplier Listing & Image Policy forms part of the Wholesale Plant Shop Ltd Supplier Terms and applies to all suppliers listing products through the Wholesale Plant Shop Supplier Portal.

All suppliers must comply with this policy when uploading products, images, descriptions, and other content to the platform.

Failure to comply with this policy may result in listing removal, supplier suspension, or termination of access to the Supplier Portal.

2. Product Listing Requirements

Suppliers must ensure that all product listings are accurate, clear, and not misleading.

Product listings must include:

• An accurate product title
• A clear product description
• Accurate product pricing
• Correct stock availability
• Accurate dispatch times
• Clear product images

Product descriptions must accurately represent the product being sold and must not contain misleading or false information.

3. Product Title Standards

Product titles must clearly identify the product being sold.

Titles should include relevant product information such as:

• Product name
• Plant variety (where applicable)
• Pot size or supplied size
• Key distinguishing characteristics

Wholesale Plant Shop Ltd reserves the right to edit product titles to maintain consistency across the platform.

4. Image Ownership Requirements

Suppliers must only upload images that they own or have full legal rights to use for commercial purposes.

By uploading images to the Wholesale Plant Shop platform, suppliers confirm that:

• They own the copyright to the images, or
• They have received explicit permission from the copyright owner to use the images commercially

Suppliers are responsible for ensuring that all images comply with copyright and intellectual property laws.

5. Prohibited Image Sources

Suppliers must not upload images that:

• Are copied from other retailers or competitor websites
• Are downloaded from search engines without permission
• Are taken from marketplaces such as Amazon, Etsy, or eBay
• Are stock images without an appropriate commercial licence
• Are manufacturer images where the supplier does not have permission to use them

Any images uploaded without appropriate rights may expose the supplier to legal action from the copyright owner.

6. Copyright Liability

Suppliers accept full legal responsibility for all content uploaded to the Wholesale Plant Shop platform.

This includes but is not limited to:

• Product images
• Graphics
• Logos
• Product descriptions
• Marketing text

If any copyright or intellectual property claim arises relating to supplier-provided content, the supplier agrees to fully indemnify and hold harmless Wholesale Plant Shop Ltd against any losses, claims, damages, legal costs, or liabilities.

7. Removal of Infringing Content

Wholesale Plant Shop Ltd reserves the right to immediately remove any listing or content where copyright infringement is suspected or alleged.

Listings may be removed without prior notice if legal risk is identified.

Supplier accounts may be suspended or terminated where repeated copyright or intellectual property violations occur.

8. Image Quality Standards

Images uploaded to the platform must meet minimum quality standards.

Images should:

• Clearly show the product being sold
• Be high resolution and not pixelated
• Be free from watermarks or branding from other retailers
• Represent the product accurately

Wholesale Plant Shop Ltd reserves the right to remove or request replacement of images that do not meet platform standards.

9. Platform Rights to Edit Listings

Wholesale Plant Shop Ltd reserves the right to modify supplier listings where necessary to maintain platform consistency.

This may include:

• Editing product titles
• Adjusting product descriptions
• Reformatting listings
• Categorising products
• Removing inaccurate content

These changes may be made to improve product presentation, accuracy, or search visibility.

10. Licence to Use Supplier Content

By uploading content to the platform, suppliers grant Wholesale Plant Shop Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute the content for the purpose of:

• Listing products on the platform
• Marketing products
• Promoting the Wholesale Plant Shop marketplace
• Advertising across marketing channels

This licence remains valid while the product remains listed on the platform.

11. Compliance with This Policy

Failure to comply with this policy may result in enforcement action including:

• Removal of listings
• Temporary suspension of supplier accounts
• Permanent removal from the Wholesale Plant Shop platform

Wholesale Plant Shop Ltd reserves the right to take appropriate action to protect the platform and its customers.

Wholesale Plant Shop Ltd – Product Compliance Policy

1. Introduction

This Product Compliance Policy forms part of the Wholesale Plant Shop Ltd Supplier Terms and applies to all suppliers listing products through the Wholesale Plant Shop Supplier Portal.

Suppliers are responsible for ensuring that all products listed and sold through the platform comply with applicable laws, regulations, and safety standards.

Failure to comply with this policy may result in listing removal, supplier suspension, or termination of access to the Wholesale Plant Shop platform.

2. Legal Compliance

Suppliers must ensure that all products offered for sale comply with all applicable laws and regulations within the United Kingdom.

This includes, but is not limited to:

• Product safety legislation
• Consumer protection laws
• Trading standards regulations
• Environmental regulations
• Import and export regulations

Suppliers are solely responsible for ensuring that the products they supply are legally permitted for sale.

3. Product Safety Requirements

All products supplied through the platform must be safe for their intended use and must not present a risk to customers, property, or the environment.

Suppliers must ensure that:

• Products meet relevant UK safety standards
• Products are correctly labelled where required
• Any safety warnings are clearly provided
• Products are packaged safely for delivery

Wholesale Plant Shop Ltd reserves the right to remove products where safety concerns arise.

4. Product Accuracy

Suppliers must ensure that all product information provided to the platform is accurate and not misleading.

This includes:

• Product descriptions
• Product specifications
• Product sizes
• Plant varieties
• Images used to represent the product

Products must accurately represent the item that customers will receive.

5. Plant Health Compliance

Suppliers listing plants must comply with all UK plant health regulations and biosecurity requirements.

Suppliers must ensure that plants supplied through the platform are:

• Free from pests and disease
• Grown or sourced from compliant nurseries
• Handled and transported in a way that protects plant health

Suppliers remain fully responsible for ensuring the health and quality of all plants supplied.

6. Plant Passport Requirements

Where applicable, suppliers must provide valid UK Plant Passports in accordance with plant health legislation.

Plant Passports must include the required information including:

• Botanical name of the plant
• Country of origin
• Producer or supplier registration number
• Traceability code where applicable

Suppliers are responsible for ensuring that plant passports are accurate and accompany the plants where required.

7. Pest and Disease Responsibility

Suppliers must ensure that plants are inspected and maintained to minimise the risk of pests or plant diseases.

Suppliers accept responsibility for any pest or disease issues arising from plants supplied through the platform.

Wholesale Plant Shop Ltd reserves the right to remove suppliers from the platform where repeated plant health issues occur.

8. Restricted Products

Wholesale Plant Shop Ltd reserves the right to restrict or prohibit the listing of certain product categories where necessary.

Restricted products may include:

• Illegal products
• Counterfeit goods
• Products that infringe intellectual property rights
• Unsafe or hazardous items
• Products that may harm the reputation of the platform

Wholesale Plant Shop Ltd may remove restricted products without prior notice.

9. Product Recalls

If a product supplied through the platform is found to be unsafe or subject to regulatory recall, suppliers must immediately notify Wholesale Plant Shop Ltd.

Suppliers are responsible for managing product recalls and resolving any associated customer issues.

10. Compliance Monitoring

Wholesale Plant Shop Ltd reserves the right to monitor supplier listings to ensure compliance with this policy.

Where compliance concerns arise, we may:

• Request additional information from the supplier
• Remove non-compliant listings
• Suspend supplier accounts
• Terminate supplier access to the platform

11. Supplier Responsibility

Suppliers remain solely responsible for the legality, safety, and compliance of the products they list and sell through the platform.

Wholesale Plant Shop Ltd accepts no liability for supplier products or regulatory compliance failures.

Wholesale Plant Shop Ltd – Supplier Fulfilment & Service Level Agreement (SLA)

1. Introduction

This Supplier Fulfilment & Service Level Agreement ("SLA") forms part of the Wholesale Plant Shop Ltd Supplier Terms and applies to all suppliers fulfilling orders placed through the Wholesale Plant Shop platform.

Suppliers are responsible for ensuring that orders are fulfilled efficiently, accurately, and within the stated dispatch timeframes.

Failure to comply with this SLA may result in listing removal, order cancellation, supplier suspension, or termination of supplier access to the platform.

2. Order Responsibility

Suppliers are responsible for fulfilling all orders received through the Wholesale Plant Shop platform.

Supplier responsibilities include:

• Preparing and dispatching orders
• Packaging products securely
• Ensuring accurate order contents
• Providing tracking information where available
• Resolving delivery issues where they arise

Wholesale Plant Shop Ltd acts as a marketplace platform and does not physically handle supplier inventory unless explicitly agreed otherwise.

3. Dispatch Time Requirements

Suppliers must dispatch orders within the timeframe stated on the product listing.

Dispatch times must be accurate and reflect the supplier's actual ability to ship products.

Failure to dispatch within the stated timeframe may result in:

• Order cancellation
• Customer refunds
• Listing removal
• Supplier suspension

4. Packaging Standards

Suppliers must package all products securely to ensure they arrive in good condition.

Packaging must:

• Protect products during transport
• Prevent damage or breakage
• Be appropriate for the product type
• Maintain product quality during delivery

For plant products, packaging should protect foliage, prevent soil loss, and reduce the risk of damage during transit.

5. Plant Shipping Requirements

Suppliers shipping plants must ensure plants are prepared and packaged appropriately for transport.

This includes:

• Protecting foliage and stems
• Securing plant pots
• Preventing soil spillage
• Ensuring plants are adequately hydrated before dispatch

Plants must be packaged in a way that minimises stress and damage during shipping.

6. Delivery Responsibility

Suppliers are responsible for arranging delivery of products to customers.

Suppliers must:

• Use reliable delivery services
• Provide tracking information where available
• Ensure delivery timeframes are reasonable
• Assist in resolving delivery issues

Suppliers remain responsible for the safe arrival of goods.

7. Damaged or Incorrect Orders

If a customer receives a damaged or incorrect item, the supplier is responsible for resolving the issue.

This may include:

• Providing a replacement product
• Arranging return collection
• Issuing a refund where necessary

Wholesale Plant Shop Ltd reserves the right to issue refunds to customers where appropriate to maintain customer service standards.

Where refunds arise due to supplier error, the cost may be deducted from supplier payments.

8. Order Cancellations

Suppliers must avoid cancelling orders after they have been placed.

Order cancellations due to stock errors or supplier availability issues may negatively affect supplier performance on the platform.

Repeated cancellations may result in listing removal or suspension.

9. Customer Communication

Suppliers must cooperate with Wholesale Plant Shop Ltd in resolving customer queries relating to:

• Delivery delays
• Damaged goods
• Missing items
• Returns or replacements

Suppliers must respond to enquiries from Wholesale Plant Shop Ltd within a reasonable timeframe.

10. Supplier Performance Monitoring

Wholesale Plant Shop Ltd reserves the right to monitor supplier performance to ensure service standards are maintained.

Performance factors may include:

• Dispatch reliability
• Order accuracy
• Customer complaints
• Delivery success rates

Suppliers who consistently fail to meet service standards may be suspended or removed from the platform.

11. Service Level Enforcement

Wholesale Plant Shop Ltd reserves the right to take enforcement action where suppliers fail to meet this SLA.

Actions may include:

• Removing product listings
• Temporarily suspending supplier accounts
• Canceling orders
• Issuing refunds to customers
• Permanently removing suppliers from the platform

Wholesale Plant Shop Ltd – Supplier Fees & Payment Policy

1. Introduction

This Supplier Fees & Payment Policy forms part of the Wholesale Plant Shop Ltd Supplier Terms and applies to all suppliers selling products through the Wholesale Plant Shop platform.

This policy explains how supplier payments are calculated, processed, and issued, including applicable platform fees and deductions.

By listing products on the platform, suppliers agree to the fees and payment processes outlined in this policy.

2. Platform Fees

Wholesale Plant Shop Ltd may charge suppliers fees for selling products through the platform.

These may include:

• Sales commission
• Marketplace platform fees
• Transaction processing fees
• Marketing or promotional fees where applicable

Applicable fees will be communicated to suppliers through the Supplier Portal or through direct written agreement.

3. Pricing Responsibility

Suppliers are responsible for ensuring that product pricing entered into the Supplier Portal accounts for any applicable platform fees.

Suppliers must ensure pricing is accurate and reflects the cost of the product, fulfilment, and platform fees.

4. Payment Schedule

Payments to suppliers will be issued according to the payment schedule specified within the Supplier Portal or agreed separately with the supplier.

Payments may be issued on a weekly, bi-weekly, or monthly basis depending on the payment structure used by the platform.

Payments will be made after deduction of applicable fees and adjustments.

5. Payment Method

Supplier payments will be made using the payment method specified within the Supplier Portal.

Suppliers are responsible for ensuring their payment details are accurate and up to date.

Wholesale Plant Shop Ltd is not responsible for delays caused by incorrect payment information provided by suppliers.

6. Payment Adjustments

Supplier payments may be adjusted to account for:

• Platform commission or fees
• Refunds issued to customers
• Chargebacks from payment providers
• Order cancellations
• Dispute resolutions

These adjustments will be reflected in supplier payment statements where applicable.

7. Refund Deductions

Where a customer refund is issued due to supplier error, the refund amount may be deducted from supplier payments.

Supplier errors may include:

• Incorrect items sent
• Damaged products caused by poor packaging
• Products not dispatched
• Significantly inaccurate product descriptions

Wholesale Plant Shop Ltd reserves the right to process refunds where necessary to maintain customer service standards.

8. Chargebacks

If a payment provider processes a chargeback relating to an order fulfilled by a supplier, the supplier may be responsible for the associated financial loss.

Chargeback costs may be deducted from supplier payments where the issue arises due to supplier fulfilment errors or product issues.

9. Payment Holds

Wholesale Plant Shop Ltd reserves the right to temporarily withhold supplier payments where necessary.

This may occur where:

• Order disputes are under investigation
• Fraudulent activity is suspected
• Excessive refund rates occur
• Compliance or legal issues arise

Payments may be held until the issue has been resolved.

10. Financial Loss Recovery

Where Wholesale Plant Shop Ltd incurs financial losses due to supplier actions, the company reserves the right to recover those losses.
This may include recovery of costs arising from:

• Supplier breaches of the Supplier Agreement
• Copyright infringement claims
• Product liability issues
• Regulatory penalties relating to supplier products

Recovery may be made through deductions from supplier payments or through direct invoicing where necessary.

11. Supplier Payment Statements

Wholesale Plant Shop Ltd may provide payment statements outlining:

• Orders processed
• Fees deducted
• Refund adjustments
• Net payments issued

Suppliers should review payment statements and notify Wholesale Plant Shop Ltd if discrepancies are identified.

12. Changes to Fees

Wholesale Plant Shop Ltd reserves the right to change platform fees where necessary to support platform operations.

Suppliers will be notified of significant fee changes in advance through the Supplier Portal or via email.

Wholesale Plant Shop Ltd – Supplier Image & Content Licence

1. Introduction

This Supplier Image & Content Licence forms part of the Wholesale Plant Shop Ltd Supplier Terms and applies to all suppliers who upload images, product descriptions, graphics, logos, or other content to the Wholesale Plant Shop platform.

By uploading content to the Wholesale Plant Shop Supplier Portal, suppliers agree to the terms of this licence and confirm that they have the legal right to provide such content.

2. Ownership of Content

Suppliers confirm that they either own the rights to, or have obtained the necessary permissions to use, all content submitted to the Wholesale Plant Shop platform.

This includes but is not limited to:

• Product images
• Photographs
• Graphics and illustrations
• Brand logos
• Product descriptions
• Marketing text
• Videos and other digital media

Suppliers must ensure that submitted content does not infringe the intellectual property rights of any third party.

3. Licence to Use Supplier Content

By submitting content to the Wholesale Plant Shop platform, suppliers grant Wholesale Plant Shop Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, distribute, display, and publish the content for the purpose of operating and promoting the platform.

This licence includes the right to use supplier content for:

• Product listings on the Wholesale Plant Shop website
• Marketing and promotional campaigns
• Email marketing
• Social media promotion
• Online advertising
• Search engine marketing

This licence remains valid for as long as the product remains listed on the platform or for as long as the content is used for marketing purposes relating to that product.

4. Permission to Modify Content

Wholesale Plant Shop Ltd reserves the right to edit or modify supplier content where necessary to ensure consistency across the platform.

This may include:

• Adjusting image formats
• Editing product descriptions
• Reformatting content for website display
• Optimising listings for search engines

Such changes will not alter the fundamental representation of the supplier's product.

5. Copyright Responsibility

Suppliers accept full legal responsibility for any copyright or intellectual property infringement arising from content they upload to the platform.

Suppliers agree to indemnify and hold harmless Wholesale Plant Shop Ltd against any claims, damages, legal costs, or liabilities arising from the use of supplier-provided content.

If a third party raises a copyright or intellectual property claim relating to supplier content, the supplier accepts responsibility for resolving the matter.

6. Removal of Content

Wholesale Plant Shop Ltd reserves the right to remove supplier content where:

• Copyright infringement is suspected
• Content breaches platform policies
• Content is inaccurate or misleading
• Legal risks arise

Content may be removed without prior notice where necessary to protect the platform.

7. Continued Rights After Listing Removal

Where supplier products are removed from the platform, Wholesale Plant Shop Ltd may retain copies of supplier content for administrative, legal, or record-keeping purposes.

Previously published content may remain visible in historical marketing materials or archived platform content.

8. Breach of This Policy

Failure to comply with this policy may result in enforcement action including:

• Removal of product listings
• Temporary suspension of supplier accounts
• Permanent removal from the Wholesale Plant Shop platform

Wholesale Plant Shop Ltd – Supplier Data & Privacy Policy

1. Introduction

This Supplier Data & Privacy Policy forms part of the Wholesale Plant Shop Ltd Supplier Terms and applies to all suppliers who access or receive customer information through the Wholesale Plant Shop platform.

Wholesale Plant Shop Ltd is committed to protecting customer and supplier data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Suppliers must comply with this policy when handling any data received through the platform.

2. Customer Data Access

Suppliers may receive limited customer information necessary to fulfil orders placed through the Wholesale Plant Shop platform.

This information may include:

• Customer name
• Delivery address
• Order details
• Contact information required for delivery

Suppliers must only use this information for the purpose of fulfilling customer orders.

3. Permitted Use of Customer Data

Customer data provided through the platform may only be used for the following purposes:

• Processing and fulfilling orders
• Arranging delivery of products
• Resolving delivery or fulfilment issues
• Providing necessary order updates

Customer data must not be used for any other purpose without the explicit consent of the customer.

4. Prohibited Use of Customer Data

Suppliers must not use customer data obtained through the Wholesale Plant Shop platform for:

• Direct marketing
• Email marketing campaigns
• Building independent customer databases
• Sharing with third parties
• Selling customer data

Suppliers must not attempt to contact customers for marketing purposes outside the platform.

5. Data Security

Suppliers must take appropriate measures to protect customer data from unauthorised access, loss, or misuse.

Suppliers must ensure that:

• Customer data is stored securely
• Access to data is restricted to authorised personnel
• Data is not shared unnecessarily
• Data is protected against unauthorised disclosure

Suppliers must ensure that any third-party delivery providers they use also handle customer data securely.

6. Data Retention

Suppliers must only retain customer data for as long as necessary to fulfil orders and comply with legal obligations.

Customer data should be securely deleted or anonymised once it is no longer required.

7. Data Breach Reporting

If a supplier becomes aware of a data breach involving customer data obtained through the Wholesale Plant Shop platform, they must notify Wholesale Plant Shop Ltd immediately.

Suppliers must cooperate fully in investigating and resolving any data security incidents.

8. Supplier Data Collection

Wholesale Plant Shop Ltd may collect and process supplier information necessary to operate the platform.

This may include:

• Business contact information
• Payment details
• Account login details
• Product listing information
• Transaction records

Supplier data will be processed in accordance with applicable data protection laws.

9. Platform Data Monitoring

Wholesale Plant Shop Ltd may monitor supplier activity on the platform to ensure compliance with platform policies and applicable laws.

This monitoring may include reviewing product listings, order fulfilment activity, and supplier performance metrics.

10. Breach of This Policy

Failure to comply with this policy may result in enforcement action including:

• Removal of supplier listings
• Temporary suspension of supplier accounts
• Permanent removal from the Wholesale Plant Shop platform
• Legal action where appropriate

Wholesale Plant Shop Ltd reserves the right to take appropriate action to protect customer data and ensure compliance with applicable data protection laws.